Support - Eden's Apps Games

Scope: All games and apps published by Eden's Apps LLC

Last updated: 05/27/2026

Global support page for gameplay issues, purchases, ads/tracking questions, and privacy requests across our titles.

1. Contact and response times

The primary support channel for our games and apps is email:

  • Email: Support@EdensApps.com
  • Typical response time: within 2 business days
  • Hours: Monday to Friday, Eastern Time (ET), excluding U.S. holidays
For faster support, include the app/game name, device model, OS version, app version, and a short issue description.

2. In-app purchase support

Common purchase issues

  • Purchased items or currency not appearing.
  • Purchase stuck in pending state.
  • Restore-related issues after reinstalling or changing devices.

What to send us

  • App/game name and date/time of purchase.
  • Product purchased (for example, item bundle or currency pack).
  • Screenshot of purchase history or receipt confirmation.
  • Any error message shown in-app.

Billing and refunds are managed by the platform/store provider (for example, Apple App Store or Google Play). For Apple refunds, use reportaproblem.apple.com.

3. Ads and tracking support

Our titles may use ads and attribution technologies to measure campaign performance, prevent fraud, and improve product operations.

  • If ads are not loading or are repeating too frequently, contact support with screenshots and app/game details.
  • To manage tracking permissions, review your device privacy settings.
  • If you believe an ad is inappropriate, include the time shown and a screenshot where possible.

4. Privacy and data rights support

For privacy questions or data rights requests (such as access, deletion, or correction requests where applicable), contact Support@EdensApps.com.

Privacy Policy: Eden's Apps Games Privacy Policy

5. Technical troubleshooting

  • Update to the latest app version and latest OS version available for your device.
  • Fully close and reopen the app, then retry the action.
  • Check network stability (Wi-Fi/cellular).
  • For purchase issues, confirm you are signed into the same store account used for the purchase.

6. Bug reports and feedback

We welcome feature requests and bug reports. Please include:

  • App/game name, a short issue title, and exact steps to reproduce.
  • Expected behavior and actual behavior.
  • Device model, OS version, and app version.
  • Relevant screenshots or short video captures.

7. Global support notes

  • Support is available worldwide by email.
  • Primary support language is English.
  • Response times may vary by timezone and holiday calendars.